Guarantee & Complaints

Guarantee

We care about our products and logically do our best to deliver it to you in top condition. Nevertheless, an order can be broken during transport or something else happens that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will charge for repair or replacement free of charge.

Complaints

It may always happen that something is not going as planned. We recommend that you first contact us by emailing info@candyconverters.com. If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.