Guarantee & Complaints
We care about our products and logically do our best to deliver it to you in top condition. Nevertheless, an order can be broken during transport or something else happens that entitles you to
warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will charge for repair or replacement free of
It may always happen that something is not going as planned. We recommend that you first contact us by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.
*Vanwege hygienische redenen kunnen we geen bestellingen terug nemen. Due to hygiene reasons we can not take back orders of edible paper.
*Ben alsjeblieft voorzichtig met direct zonlicht, het papier kan kleur verliezen. Please be carefull with direct sunlight exposed to edible paper, color fading may occur.
Ik doe mijn uiterste best voor jou als klant. Heb je vragen of opmerkingen, neem contact met me op!
I will do my best for you as a customer. If you have questions about anything, please contact me by the following information:
Ida van Esch
2516 AG The Hague